Refund Policy

At Salt & Light Strategy Group (“SLSG,” “we,” “our,” or “us”), we are committed to providing high-quality coaching and consulting services. Because our work is delivered through scheduled sessions, customized engagements, and intellectual property, our refund policy differs from that of retail or e-commerce businesses.

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1. Coaching Services (SALT)

Payments: Payment for coaching sessions, packages, or programs is due as outlined in your client agreement.

Cancellations: Sessions may be rescheduled with at least 24 hours’ notice. Missed or canceled sessions without sufficient notice will be forfeited and are non-refundable.

Refunds: Coaching fees are non-refundable once a program has started. If you withdraw prior to the start of a program, you may request a partial refund (minus administrative fees).

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2. Consulting Services (LIGHT)

Engagement Agreements: Consulting services are governed by individual client contracts, which outline specific payment and cancellation terms.

Deposits: Deposits or retainers paid to secure consulting engagements are non-refundable.

Refunds: Refunds for consulting services are not generally provided once work has begun, as resources are allocated in advance. Exceptions may be made at our discretion in extraordinary circumstances.

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3. Snapshot Assessments

Payment is required in advance to schedule a Snapshot Assessment.

Assessments are non-refundable once completed. If canceled prior to delivery, we may reschedule or, in some cases, offer a partial refund at our discretion.

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4. General Terms

All refund requests must be submitted in writing to Email:  info@slsgconsulting.com.

Any approved refunds will be processed within 10 business days.

This policy does not affect your rights under applicable consumer protection laws.

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